Terms & Conditions
Last Updated: May 20, 2026
Effective Date: May 20, 2026
Business Name: The Moss Connect LLC
Website: https://mossconnect.com
Welcome to The Moss Connect LLC. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. General Information
The Moss Connect LLC sells sea moss and related wellness products for personal use.
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
We may update these Terms & Conditions from time to time. Any changes become effective immediately upon posting to this page.
2. Product Disclaimer
Our products are intended as food products and are not intended to diagnose, treat, cure, or prevent any disease.
Statements made on this website have not been evaluated by the U.S. Food and Drug Administration (FDA).
Always consult your healthcare provider before adding any new food or dietary supplement to your routine, especially if you are pregnant, nursing, taking medication, have a medical condition, or have concerns regarding iodine intake.
Individual results and experiences may vary.
3. Allergies & Health Responsibility
Customers are responsible for reviewing ingredient information and determining whether our products are appropriate for their individual dietary needs or allergies.
The Moss Connect LLC is not responsible for allergic reactions, sensitivities, or misuse of products purchased through our website.
By purchasing our products, you acknowledge that you are using them at your own discretion and risk.
4. Orders & Payments
All prices are listed in U.S. Dollars (USD).
Payment must be received in full before an order is prepared and shipped.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders suspected of fraud, unauthorized transactions, pricing errors, or resale violations.
5. Shipping Policy
At The Moss Connect, our sea moss gel is made fresh in small batches to help ensure quality and freshness.
Orders are prepared according to our current production schedule and shipped as soon as possible after production. Estimated shipping dates are displayed on our website during checkout whenever applicable.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping times may vary due to carrier delays, weather conditions, holidays, or incorrect shipping information provided during checkout.
Customers are responsible for providing an accurate shipping address.
6. Food Safety
Our sea moss gel is a fresh, perishable product and should be refrigerated immediately upon delivery.
For best quality, store refrigerated and always use a clean, dry spoon when serving.
The Moss Connect LLC is not responsible for product quality if packages are left unattended for extended periods after delivery or are improperly stored after receipt.
7. Returns & Refunds
Because our sea moss gel is a fresh, perishable food product, all sales are final.
However, if your order arrives damaged, incorrect, or is lost during transit, please contact us within 48 hours of delivery at contact@mossconnect.com.
Please include your order number along with photographs of the package and product (if applicable).
Every situation is reviewed individually, and we will work with you to determine an appropriate resolution.
8. Subscription Terms
If you enroll in a subscription plan, you authorize recurring charges based on your selected billing schedule.
Subscriptions may be canceled at any time before your next billing date by contacting us at contact@mossconnect.com.
If you are not offering subscriptions yet, delete this entire section.
9. Intellectual Property
All content on this website, including but not limited to logos, product descriptions, photographs, graphics, videos, text, and other materials, is the property of The Moss Connect LLC and may not be copied, reproduced, distributed, or used without prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law, The Moss Connect LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use or misuse of our products or website.
Your use of our website and products is entirely at your own risk.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using our website, you agree to the practices described in our Privacy Policy.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of law principles.
13. Contact Information
If you have any questions about these Terms & Conditions or your order, we're happy to help.
The Moss Connect LLC
📧 Email: contact@mossconnect.com
🌐 Website: https://mossconnect.com