🚚 FREE SHIPPING ON U.S. ORDERS $50+

🚚 FREE SHIPPING ON ORDERS $50+

Now Accepting Pre-Orders for our July 17th Batch. Fresh Handcrafted Batches Ship Monday, July 20th and Tuesday, July 21st.

Now Accepting Pre-Orders for our July 17th Batch. Fresh Handcrafted Batches Ship Monday, July 20th and Tuesday, July 21st.

Shipping Policy

Last Updated: July 11, 2026

At The Moss Connect, every jar of Sea Moss Gel is handcrafted in small batches to ensure maximum freshness and quality. Because our products are made to order rather than mass-produced, we follow a weekly batch shipping schedule designed to deliver the freshest product possible.

Our weekly batch schedule helps ensure your Sea Moss Gel is prepared as fresh as possible before it begins its journey to you.

Processing Time

Orders are typically processed within 1–3 business days.

During periods of high demand, holidays, product launches, or promotional events, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Weekly Shipping Schedule

To preserve freshness, orders are generally shipped at the beginning of each week.

Current Shipping Days

  • Monday
  • Tuesday

Orders placed after our weekly shipping cutoff may be included in the following week's batch.

Please note that shipping days may occasionally change due to holidays, severe weather, or other unforeseen circumstances.

Shipping Rates

  • FREE Standard Shipping on orders of $50 or more (before taxes and after discounts).
  • Shipping costs for orders under $50 are calculated automatically at checkout.
  • We proudly ship throughout the contiguous United States, as well as Alaska and Hawaii. Please note that orders shipped to Alaska and Hawaii may incur additional shipping charges and longer delivery times. Available shipping options and pricing will be calculated automatically at checkout based on your delivery address.

Shipping Carriers

We ship using trusted carriers, including:

  • USPS
  • UPS
  • Other major carriers when appropriate

Carrier selection may vary depending on your location and the shipping service available.

Estimated Delivery Times

Estimated delivery times begin after your order has shipped.

Standard Shipping: 2–5 business days.

Please note that delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number so you can monitor your shipment.

If you do not receive tracking information within a reasonable time after placing your order, please contact us.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is entered:

  • Please contact us immediately.
  • Once an order has shipped, we may be unable to make changes.
  • If a package is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

Lost, Delayed, or Stolen Packages

Once your package has been accepted by the shipping carrier, delivery becomes the responsibility of the carrier.

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us. We'll gladly assist you in working with the shipping carrier to help locate your shipment.

While we will do everything we can to assist, The Moss Connect cannot guarantee replacement or reimbursement for packages lost, delayed, or stolen after they have been accepted by the carrier.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of:

  • The shipping box
  • Packaging materials
  • The damaged product

We'll review the situation and work with you toward an appropriate resolution.

Questions

If you have any questions regarding shipping, please visit our Contact page, and we'll be happy to assist you.